Brightstone Logo Fleece Sweatshirt

Frequently asked questions

Please double-check your order before completing checkout. Once
an order has been placed, it cannot be changed, modified, or canceled. All
items are made to order and enter production quickly.

Yes! Most Bleu Bear Designs products are custom or made
to order, which means they are created specifically for you once your order
is placed.

Please allow up to 15 business days for your order to
ship. All items are made to order and require processing time.

Once your order ships, you will receive a confirmation email
with tracking information.

No.
Shipping estimates shown at checkout do not include processing time.

We
ship using USPS, UPS, or FedEx. The carrier is selected at the time of
shipment based on your order and shipping method.

Once a package has been accepted by the shipping carrier, Bleu
Bear Designs is not responsible for lost or stolen packages. Please contact
the carrier directly for assistance.

Please double-check your shipping address before placing
your order.

Packages returned due to an incorrect or incomplete address will be reshipped at
the customer’s expense.

🔔 All sales are final.

We only accept returns or exchanges if:

The
item has a manufacturer defect, or
An incorrect
item was sent

We do not accept returns or exchanges for sizing issues,
color preference, or change of mind.

Please contact us within 3 days of delivery at:

📧 support@bleu-bear.com

Include your order number and clear photos of the issue so
we can assist you.

If the issue was our error, we will cover return shipping.

Original shipping costs are non-refundable.

We strongly recommend reviewing the size chart listed
on each product page before ordering. Since items are made to order, we cannot
offer size exchanges.

Colors may vary slightly due to screen settings and
lighting. This is normal and not considered a defect.

For best results:

Wash
inside out in cold water
Use
mild detergent
Tumble
dry low or hang dry

Do not iron directly on the design

Refunds are only issued for approved defective or incorrect
items. All other sales are final.

Discount codes may not be used on bulk, wholesale, or
large-quantity orders unless explicitly approved.

We do not offer standard wholesale pricing. Orders placed in
large quantities using discount codes may be canceled.

You can reach us anytime at:

If you don’t see your question here, feel free to reach out
to us at support@bleu-bear.com — we’re happy to help!

Custom Apparel That Fits Your Life,
Built to Last

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