Terms of service

Terms & Conditions

🔔 ALL SALES FINAL

All sales are final.
Items may only be returned or exchanged if they are defective due to a manufacturing error or if an incorrect item was sent.

Order Policy

Please review your cart carefully before placing your order. Once an order has been placed, it cannot be modified, changed, or added to.

Any order requested to be canceled will incur a 5% cancellation fee based on the order total. Orders that have entered processing or have shipped cannot be canceled.

By completing a purchase with Bleu Bear Designs, you agree to all terms and policies outlined below.

Shipping Responsibility

Bleu Bear Designs is not responsible for packages once they have been accepted by the shipping carrier.
All lost, stolen, or returned packages are the responsibility of the customer.

In the rare event of a carrier issue, please contact the shipping provider directly.

Returns & Exchanges (Defects or Incorrect Items Only)

Eligibility

Returns or exchanges are only accepted if:

  • The item has a manufacturer defect, or
  • An incorrect item was sent

We do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Color or style preference
  • Items worn, washed, or used
  • Normal wear and tear

Return Authorization

To request a return or exchange, you must contact us within 3 days of delivery.

  • Email: support@bleu-bear.com
  • Include your order number and clear photos of the issue

Requests submitted after 3 days will not be accepted.

Resolution

Once approved:

  • We will replace the item or issue a store credit at our discretion
  • Return shipping will be covered only if the error was ours
  • Original shipping costs are non-refundable

Items returned without authorization will not be accepted.

Final Sale Items

All items are considered final sale, including but not limited to:

  • Custom or made-to-order items
  • Holiday or seasonal items
  • Sale or discounted items
  • Wholesale or bulk orders

Shipping & Processing Times

Please allow up to 15 business days for your order to ship. All products are made to order and require processing time.

Once your order ships, you will receive an email confirmation with tracking information.
Shipping estimates shown at checkout do not include processing time.

Order Fulfillment Notice

Once an order is placed, packing slips are immediately generated and sent to production. Due to this process, orders cannot be modified, combined, canceled, or altered once submitted.

Wholesale & Bulk Orders

Bleu Bear Designs reserves the right to cancel any order that violates our wholesale or bulk purchase terms. Discount codes may not be used for large-quantity orders unless explicitly approved.

Copyright

All Bleu Bear Designs logos, artwork, and designs are protected under International Copyright Law. Unauthorized reproduction or use is strictly prohibited.

Website Disclaimer

All materials and products are provided “as is” without warranties of any kind. Bleu Bear Designs disclaims all implied warranties to the fullest extent permitted by law.

Limitation of Liability

Bleu Bear Designs shall not be liable for any damages resulting from the use or inability to use products purchased from this site.

Pricing Errors

In the event of a pricing error, Bleu Bear Designs reserves the right to cancel or refuse any order placed at an incorrect price. Any charges already processed will be refunded accordingly.

Termination

These terms apply upon accessing the site or completing a purchase and may be terminated at any time without notice. Provisions related to liability, copyright, and indemnification shall survive termination.

Indemnification

You agree to indemnify and hold harmless Bleu Bear Designs and its representatives from any claims, damages, or expenses resulting from violation of these terms.