Refund policy

Returns & Exchanges – DEFECTS OR WRONG ITEMS ONLY

🔔 ALL SALES FINAL

We only accept returns or exchanges if:

  • The item has a manufacturer defect, or
  • An incorrect item was sent

We do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Color or style preference
  • Items worn, washed, or used
  • Holiday or seasonal items
  • Wholesale, bulk, or discounted orders

Defective Merchandise or Wrong Item Received

If you received a defective item or the wrong item, please contact us within 3 days of delivery.

📧 Contact us at: support@bleu-bear.com

Please include:

  • Your order number
  • Clear photos of the defect or incorrect item

If approved:

  • We will provide return instructions
  • A replacement or store credit will be issued at our discretion
  • Return shipping will be covered only if the error was ours
  • Original shipping costs are non-refundable

Items must be returned within the timeframe provided once approval is granted.
Returns received outside the approved window will be refused.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to our error.

Please contact us for return instructions.
Unauthorized returns will not be accepted.

Processing Time

Please allow up to 7 business days for approved returns or replacements to be processed once received.
You will receive an email confirmation once completed.

Final Notes

  • Items returned outside policy guidelines will not be accepted
  • Any refused or ineligible returns may be donated
  • By purchasing from this site, you agree to all shipping and return policies