Please double-check your order before completing checkout. Once an order has been placed, it cannot be changed, modified, or canceled. All items are made to order and enter production quickly.
Do you offer custom or made-to-order items?
Yes! Most Bleu Bear Designs products are custom or made to order, which means they are created specifically for you once your order is placed.
How long does it take for my order to ship?
Please allow up to 15 business days for your order to ship. All items are made to order and require processing time.
Once your order ships, you will receive a confirmation email with tracking information.
Do shipping times at checkout include processing time?
No. Shipping estimates shown at checkout do not include processing time.
What shipping carriers do you use?
We ship using USPS, UPS, or FedEx. The carrier is selected at the time of shipment based on your order and shipping method.
What if my package is lost or stolen?
Once a package has been accepted by the shipping carrier, Bleu Bear Designs is not responsible for lost or stolen packages. Please contact the carrier directly for assistance.
What if I entered the wrong shipping address?
Please double-check your shipping address before placing your order.
Packages returned due to an incorrect or incomplete address will be reshipped at the customer’s expense.
Do you accept returns or exchanges?
🔔 All sales are final.
We only accept returns or exchanges if:
The item has a manufacturer defect, or
An incorrect item was sent
We do not accept returns or exchanges for sizing issues, color preference, or change of mind.
What should I do if my item is defective or incorrect?
Please contact us within 3 days of delivery at:
📧 support@bleu-bear.com
Include your order number and clear photos of the issue so we can assist you.
Who pays for return shipping on defective items?
If the issue was our error, we will cover return shipping.
Original shipping costs are non-refundable.
How do I choose the correct size?
We strongly recommend reviewing the size chart listed on each product page before ordering. Since items are made to order, we cannot offer size exchanges.
Will colors look exactly the same in person?
Colors may vary slightly due to screen settings and lighting. This is normal and not considered a defect.
How should I care for my apparel?
For best results:
Wash inside out in cold water
Use mild detergent
Tumble dry low or hang dry
Do not iron directly on the design
Do you offer refunds?
Refunds are only issued for approved defective or incorrect items. All other sales are final.
Can I use discount codes on bulk or wholesale orders?
Discount codes may not be used on bulk, wholesale, or large-quantity orders unless explicitly approved.
Do you offer wholesale pricing?
We do not offer standard wholesale pricing. Orders placed in large quantities using discount codes may be canceled.
How do I contact customer support?
You can reach us anytime at:
Still Have Questions?
If you don’t see your question here, feel free to reach out to us at support@bleu-bear.com — we’re happy to help!
